Terms of Service

WamNow Technologies Limited

Last Updated: 10 April 2026

1. Introduction

These Terms of Service (the "Terms") govern your access to and use of the products and services provided by WamNow Technologies Limited ("Wam", "we", "us", or "our"), including the Wam mobile application, web portals, point-of-sale applications, NFC payment devices, developer APIs, and any related services (collectively, the "Service").

WamNow Technologies Limited is a licensed Electronic Money Issuer ("EMI") and Payment Service Provider ("PSP"), authorised and regulated by the Central Bank of Trinidad and Tobago under the E-Money Issuer Order, 2020, and the Financial Institutions Act, 2008.

By creating an Account, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service. These Terms incorporate by reference our [Privacy Policy], [Acceptable Use Policy], and any other policies or schedules referenced herein.

2. Definitions

In these Terms, unless the context otherwise requires:

"Account" or "Wam Account" means the electronic account opened and maintained in your name with Wam, through which E-Money is issued, held, and managed.

"Agent" or "Authorised Agent" means a third-party individual or business appointed by Wam to provide cash-in, cash-out, NFC tag provisioning, or other services on Wam's behalf.

"AML" means anti-money laundering; "CTF" means counter-terrorist financing; "EDD" means enhanced due diligence; "KYC" means know-your-customer; "KYB" means know-your-business; "PEP" means politically exposed person.

"Bridge" means Bridge Building Inc., a money services business and money transmitter registered with the United States Financial Crimes Enforcement Network (FinCEN) under NMLS ID #2450917, which provides Global Account services to Wam Users in accordance with Section 12.

"Business Account" means an Account designated for use by a merchant, business, or commercial entity for the purpose of accepting payments, issuing invoices, managing employees, and accessing business-specific features.

"Cash In" means the exchange of physical Trinidad and Tobago Dollars (TTD) cash for E-Money at an Authorised Agent location, whereby new E-Money is issued to your Account.

"Cash Out" means the redemption of E-Money from your Account by receiving physical TTD cash from an Authorised Agent, whereby the corresponding E-Money is extinguished.

"Crypto Assets" or "Digital Assets" means blockchain-based tokens supported by the Service from time to time, including but not limited to USDC (USD Coin) and USDT (Tether).

"E-Money" means the monetary value, denominated in Trinidad and Tobago Dollars (TTD), that is issued by Wam upon receipt of funds, credited to your Account, and which can be used to make payments, transferred to other Users, converted to or from Crypto Assets, or redeemed for cash or bank transfer, in accordance with these Terms. One (1) unit of E-Money equals one (1) TTD.

"NFC Tag" or "Tap-to-Pay Tag" means a physical Near Field Communication device (including wristbands, cards, stickers, and keyrings) that is linked to a Wam Account and can be used to make contactless payments.

"Payment Link" means a unique URL generated by a merchant to collect payment from a customer, payable via Wam wallet or supported card.

"POS App" means the Wam point-of-sale application, available as a separate application for merchants to process in-person transactions.

"Pro Mode" means the in-app browser feature that allows Users to access web content and make payments on supported websites without leaving the Wam application.

"Virtual Card" means a virtual Visa card made available to eligible Users through Wam's Global Account services and issued by Bridge (or Bridge's card-issuing partner), subject to separate eligibility requirements and the applicable card network terms.

"Top Up" means loading funds into your Account so that new E-Money is issued to you. Top Up may be completed via bank transfer, debit or credit card, Cash In with an Authorised Agent, Crypto Asset deposit, or any other method made available in the Service. Incoming Transfers from another Wam User are not Top Ups.

"Transaction" means any movement of E-Money or value into, out of, or within your Account, including Top Ups, Transfers, Cash In, Cash Out, crypto operations, card top-ups, merchant payments, and NFC tag transactions.

"Transfer" means a peer-to-peer movement of E-Money between Wam Accounts, including payments to merchants who accept Wam. Transfers move existing E-Money and do not create or redeem E-Money. Once executed, Transfers are final and irrevocable, except as required by applicable law or under our error and refund procedures.

"User" or "you" means any natural person or, where applicable, authorised representative of a legal entity, who has registered for an Account with Wam.

"Virtual Account" means a foreign-currency denominated account (such as USD, EUR, or GBP) made available to Users by Bridge through Wam's Global Account services under Section 12. Virtual Accounts are not bank accounts and are not held with Wam.

"Withdrawal" means the redemption of E-Money by transferring funds to a linked bank account, conversion to Crypto Assets for transfer to an external wallet, or Cash Out through an Authorised Agent.

3. Eligibility

3.1 Personal Accounts

To be eligible to open and maintain a personal Account, you must:

(a) Be at least eighteen (18) years of age, or have verifiable consent of a parent or legal guardian in accordance with applicable law;

(b) Be a natural person;

(d) Meet the applicable KYC requirements for your Account verification tier, and provide additional information, including EDD documentation, as may be requested;

(e) Not be a person or entity subject to sanctions, embargoes, or other restrictive measures administered by the United Nations, the United States (OFAC), the European Union, or Trinidad and Tobago;

(f) Agree to these Terms and our Privacy Policy.

3.2 Business Accounts

To be eligible for a Business Account, in addition to the requirements in Section 3.1:

(a) The individual opening the Account must first hold a personal Account verified to at least Tier 2;

(b) The business must be a legally registered entity or sole proprietorship in good standing;

(c) Required KYB documentation must be provided, which may include: business registration certificate, tax registration certificate, three (3) months of bank statements, utility bill, and beneficial ownership information;

(d) KYB review is typically completed within one (1) to three (3) business days, but Wam reserves the right to take such additional time as is reasonably necessary.

3.3 Right to Refuse

Wam reserves the right to refuse, reject, or terminate any Account at its sole discretion, including where information provided is inaccurate, incomplete, or fails to meet our KYC, KYB, AML, or CTF requirements.

4. Account Registration and Security

4.1 Registration

You must complete the Account registration process and provide accurate, current, and complete information. You agree to promptly update your Account information if it changes.

4.2 Authentication and Security

You are responsible for maintaining the confidentiality and security of your Account credentials, including your password, PIN, and biometric data. You agree to:

(a) Create a secure six (6)-digit PIN for authorising Transactions;

(b) Enable biometric authentication (Face ID, Touch ID, or fingerprint) where available and recommended;

(d) Notify Wam immediately at support@wam.money if you suspect any unauthorised access to or use of your Account;

(e) Take reasonable steps to secure the devices on which you access the Service.

4.3 Device Management

You may manage active device sessions through the Service. You are responsible for all activity on your Account regardless of the device used.

4.4 Communications

By using the Service, you consent to receive service-related communications via email, SMS, push notifications, or in-app messaging. You must ensure your contact details remain current. Notices sent via these methods shall be deemed received within twenty-four (24) hours of dispatch.

5. Verification Tiers and Limits

5.1 Personal Account Tiers

Your Account functionality and transaction limits are determined by your verification tier:

| Tier | Requirements | Indicative Monthly Volume Limit | |------|-------------|-------------------------------| | Tier 1 | Phone number and basic personal information | Up to $7,000 TTD | | Tier 2 | Government-issued photo ID verification | Up to $20,000 TTD | | Tier 3 | Full KYC including proof of address | Up to $40,000 TTD |

5.2 Business Account Tiers

| Tier | Indicative Monthly Volume Limit | |------|-------------------------------| | Tier 1 | Up to $100,000 TTD | | Tier 2 | Up to $200,000 TTD | | Tier 3 | No fixed limit |

5.3 Transfer Limits

Additional per-transaction, daily, and monthly transfer limits may apply based on your verification level, as disclosed in the Service. Limits are subject to change in accordance with regulatory requirements and risk assessments.

5.4 Limit Adjustments

Wam reserves the right to modify limits at any time based on risk assessments, regulatory requirements, or changes to your Account status. We will notify you of material changes to your limits.

6. E-Money Services

6.1 Top Up

You may add funds to your Account using the following methods, as available from time to time:

(a) Bank Transfer — Transfer TTD from a bank account to Wam's designated bank accounts using your unique reference code. Standard transfers are typically processed within one (1) to three (3) business days. Express transfers (where available) are processed on the same business day for an additional fee.

(b) Debit or Credit Card — Top up using Visa or Mastercard debit or credit cards. 3D Secure (3DS) verification may be required. You may save cards for future use. All cards added to your Account must be issued in your own name as verified through our identity verification process. Cards issued to third parties, even family members, are not permitted. Wam will automatically validate that the cardholder name matches your verified identity and will reject cards that do not match.

(d) Crypto Asset Deposit — Deposit supported Crypto Assets to your designated deposit address to receive E-Money at the prevailing exchange rate (see Section 7).

(e) Other Methods — Wam may add or remove Top Up methods from time to time. We will provide notice where required by law or for material detrimental changes.

6.2 Transfers (Sending and Receiving E-Money)

You may send E-Money to other Wam Users by:

(a) Wam username; (b) Phone number; (c) QR code; (d) Selecting from recent recipients or phone contacts; (e) Generating a payment request link with a specific amount.

Transfers between Wam Users are settled instantly. Once confirmed, Transfers are final and irrevocable except as required by applicable law or our error and refund procedures.

You may also schedule Transfers for future execution on a one-time, weekly, bi-weekly, or monthly recurring basis. You are responsible for ensuring sufficient E-Money balance at the scheduled time.

6.3 Withdrawal and Cash Out

You may redeem E-Money from your Account by:

(a) Bank Transfer — Transfer funds to a linked bank account. Processing times vary. All bank accounts linked to your Wam Account must be held in your own name as verified through our identity verification process. Bank accounts held in a different name will be rejected.

(b) Cash Out via Agent — Receive physical TTD cash from an Authorised Agent in exchange for E-Money.

(c) Crypto Asset Withdrawal — Convert E-Money to supported Crypto Assets and send to an external wallet address (see Section 7).

Withdrawals may be limited, delayed, or refused if AML/CTF or fraud indicators are triggered, if further verification is required, or if your Account is subject to suspension.

6.4 Merchant Payments

As a User, you may make payments to merchants who accept Wam by:

(a) Scanning a merchant's QR code; (b) Accepting a payment request from a merchant; (c) Tapping an NFC Tag at a merchant terminal; (d) Using a Payment Link or invoice sent by a merchant; (e) Paying through the Pro Mode in-app browser on supported websites.

7. Crypto Asset Services

7.1 General

Wam offers the ability to convert between E-Money (TTD) and supported Crypto Assets. These services are subject to additional risks described in Section 7.8. Crypto Asset services may not be available in all jurisdictions.

7.2 Supported Crypto Assets and Blockchains

The Crypto Assets and blockchain networks supported by the Service are as disclosed in the application and may change from time to time. As of the date of these Terms, supported assets include USDC and USDT across multiple blockchain networks including Ethereum, Base, Polygon, Arbitrum, Binance Smart Chain, Solana, and Tron.

7.3 Crypto Deposits (Buying E-Money with Crypto)

You may deposit supported Crypto Assets to a unique deposit address generated for your Account on each supported blockchain. Upon confirmation on the relevant blockchain (the number of confirmations required varies by network), the Crypto Assets will be converted to E-Money at the prevailing exchange rate and credited to your Account.

Exchange rate quotes are valid for fifteen (15) minutes. Rates are based on market rates and include a spread. Wam does not charge a separate deposit fee; however, network transaction fees (gas) are payable by you as the sender.

7.4 Crypto Withdrawals (Sending Crypto Assets)

You may convert E-Money to supported Crypto Assets and send them to an external wallet address. You will receive a quote showing the exchange rate, platform fee, and estimated network fee before confirming the Transaction.

Per-transaction, daily, and monthly withdrawal limits apply based on your verification tier. Minimum withdrawal amounts vary by blockchain network.

7.5 Crypto Swaps

You may swap between E-Money and Crypto Assets within the Service. Exchange rates include a spread and platform fee. Volume-based fee discounts may apply.

7.6 Exchange Rates

Exchange rates for Crypto Asset conversions are determined by Wam and include a spread over the reference rate. Rates are disclosed to you prior to confirmation of any Transaction and are subject to real-time market fluctuations. Once you confirm a Transaction at a quoted rate, that rate is locked for the duration specified in the quote.

7.7 Address Screening

Wam performs compliance screening on external wallet addresses used for Crypto Asset transactions. Transactions to or from addresses identified as high-risk, sanctioned, or associated with illicit activity may be delayed, rejected, or reported to relevant authorities.

7.8 Crypto Asset Risks

By using Crypto Asset services, you acknowledge and accept the following risks:

(a) Volatility — Crypto Assets are subject to significant price volatility. The value of Crypto Assets may increase or decrease rapidly.

(b) Irreversibility — Blockchain transactions are irreversible. If you send Crypto Assets to an incorrect address, they may be permanently lost.

(c) Network Risks — Blockchain networks may experience congestion, forks, or technical failures that could delay or prevent transactions.

(d) Regulatory Risk — The regulatory treatment of Crypto Assets may change, potentially affecting the availability or terms of these services.

(e) No Guarantee — Wam does not guarantee the availability, liquidity, or value of any Crypto Asset.

(f) Your Responsibility — You are solely responsible for ensuring the accuracy of wallet addresses and selecting the correct blockchain network. Wam is not liable for losses resulting from user error in specifying wallet addresses or networks.

8. Business and Merchant Services

8.1 Business Account Features

Business Account holders may access the following features, subject to eligibility and verification:

(a) Payment Acceptance — Accept payments via QR code, Payment Links, invoices, NFC Tap-to-Pay, POS App, Shopify integration, and the Wam Payment SDK/API.

(b) Invoicing — Create, send, and manage invoices with customisable line items, tax rates, payment terms, recurring schedules, and branded templates.

(d) Team Management — Add employees with role-based access (Viewer, Cashier, Manager, Admin) and manage permissions.

(e) Settlement — Receive settlement of merchant funds to a linked bank account or retain in your Wam balance.

(f) Developer Tools — Access API keys, webhook configuration, and integration tools.

(g) Commerce Features — Manage product inventory, collections, orders, and an online storefront (where available).

8.2 Merchant Obligations

As a Business Account holder, you agree to:

(a) Only accept payments for lawful goods and services;

(b) Accurately describe your goods and services;

(d) Maintain adequate records of all Transactions;

(e) Comply with all applicable laws and regulations, including consumer protection, tax, and data protection laws;

(f) Not process Transactions on behalf of third parties without authorisation;

(g) Cooperate with Wam in investigating any disputed Transactions, chargebacks, or compliance inquiries.

8.3 Payment SDK and API

Wam provides a Payment SDK and REST API for merchants to integrate Wam payment acceptance into their own applications and websites. Use of the SDK and API is subject to the developer documentation and any additional terms provided therein. Webhook notifications for payment events are signed with HMAC-SHA256 for authenticity verification.

8.4 Shopify Integration

Merchants may integrate a "Pay with Wam" button into their Shopify store. This integration is subject to both these Terms and Shopify's terms of service.

8.5 Refunds

Business Account holders may issue refunds for Transactions within ninety (90) days of the original Transaction date. Refunds may be full or partial and are credited to the original payer's Wam Account.

9. NFC Tap-to-Pay Services

9.1 NFC Tags

Wam supports NFC-enabled payment devices including wristbands, cards, stickers, and keyrings. NFC Tags are linked to your Wam Account and can be used to make contactless payments at participating merchants.

9.2 Provisioning and Management

You may create, provision, fund, and manage NFC Tags through the Service, including:

(a) Setting per-transaction and daily spending limits;

(b) Viewing tag balance and transaction history;

(d) Pausing, resuming, or cancelling an NFC Tag;

(e) Instantly freezing a lost or stolen tag.

9.3 Security

NFC Tags use cryptographic authentication (AES-128 CMAC) with anti-cloning and anti-replay protection. Despite these security measures, you are responsible for the physical security of your NFC Tags. You must immediately freeze or report any lost or stolen NFC Tag through the Service or by contacting support@wam.money.

9.4 Event and Festival Use

Organisers may use NFC Tags for cashless payment at events and festivals. Event-specific terms, including provisioning, activation, refund procedures, and expiry, will be communicated by the event organiser. Attendees may activate and manage their event NFC Tags via the designated web portal without downloading the Wam application.

9.5 Liability

You are liable for all Transactions made using your NFC Tags until you notify Wam that a tag has been lost, stolen, or compromised. Wam is not liable for Transactions completed before such notification.

10. Virtual Card

10.1 Description

The Virtual Card is a virtual Visa card made available to eligible Users through Wam's Global Account services. Virtual Cards are issued by Bridge (or Bridge's card-issuing partner), not by Wam. Wam acts solely as a technology interface between you and Bridge with respect to the Virtual Card. Wam is not a card issuer, is not a bank, and does not custody funds associated with the Virtual Card.

10.2 Eligibility

The Virtual Card is available to eligible Users who have completed Global Account verification with Bridge. Availability is subject to Bridge's eligibility requirements, the applicable card network's rules, and any jurisdictional restrictions. Wam or Bridge may modify, suspend, or discontinue the Virtual Card at any time.

10.3 Your Agreement with Bridge

Use of the Virtual Card requires you to agree separately to Bridge's terms of service and any cardholder agreement presented to you at the time of issuance, which govern your relationship with Bridge as the card issuer. In addition, your use of the Virtual Card is subject to the applicable card network's terms and conditions (for example, Visa's rules). In the event of a conflict between these Terms and Bridge's cardholder agreement or the card network terms regarding card usage, Bridge's cardholder agreement and the card network terms shall prevail.

10.4 Card Features

Subject to eligibility, you may:

(a) Apply for and receive a Virtual Card within the Service;

(b) Fund the card from your Global Account balance via supported methods;

(d) View transaction history and manage spending limits;

(e) Freeze, unfreeze, or report a card as lost, stolen, or compromised.

10.5 Disputes and Unauthorised Transactions

Disputes relating to Virtual Card transactions (including chargebacks, unauthorised charges, and merchant disputes) are handled by Bridge and the applicable card network in accordance with their policies and the card network's rules. Wam will assist in facilitating communication where reasonable but is not responsible for the resolution of card disputes.

11. Pro Mode (In-App Browser)

11.1 Description

Pro Mode provides an in-app web browser allowing you to access web content and, where supported, make Wam payments on participating websites without leaving the application.

11.2 Third-Party Content

Content accessed through Pro Mode is provided by third parties and is not controlled by Wam. Wam is not responsible for the content, accuracy, legality, or availability of third-party websites or services accessed through Pro Mode.

11.3 Payment Integration

Where a website supports Wam payment, you may be presented with the option to pay using your Wam Account. All such payments are subject to these Terms and require your confirmation.

12. Global Accounts (Provided by Bridge)

12.1 Description

Wam offers Global Account services that allow eligible Users to access foreign-currency denominated Virtual Accounts (including USD, GBP, and EUR) for the purpose of sending and receiving international transfers, and to hold, send, and receive stablecoins such as USDC.

Global Account services are not provided by Wam. They are provided by Bridge Building Inc. ("Bridge"), a money services business and money transmitter registered with the United States Financial Crimes Enforcement Network (FinCEN), NMLS ID #2450917, with its registered office at 2120 University Ave, Suite 213, Berkeley, CA 94704, United States. Wam is not a bank, does not operate as a bank, and does not issue or hold bank accounts. The Virtual Accounts made available through Bridge are not bank accounts held with Wam.

12.2 Your Agreement with Bridge

To use Global Account services, you must agree directly to Bridge's terms of service and privacy policy, which govern your relationship with Bridge and the operation of your Virtual Accounts and stablecoin wallets:

Bridge Terms of Service: https://www.bridge.xyz/legal
Bridge Privacy Policy: https://www.bridge.xyz/legal

By accepting these Wam Terms and enrolling in Global Account services, you acknowledge that you have read and agree to Bridge's terms of service and privacy policy. Bridge may require you to complete additional verification (including know-your-customer checks) before activating your Virtual Accounts.

12.3 Record of Acceptance

When you agree to Bridge's terms of service through the Wam Service, Wam records a unique acceptance identifier together with the date and time of your acceptance. Wam may share this record with Bridge upon request to confirm your agreement to Bridge's terms. You may request a copy of your acceptance record by contacting support@wam.money.

12.4 Wam's Role

With respect to Global Account services, Wam acts solely as a technology interface between you and Bridge. Wam does not hold, custody, or transmit funds in Virtual Accounts. Wam is not responsible for the availability, operation, security, or regulatory status of Bridge, Virtual Accounts, or any stablecoin transaction processed by Bridge. Any questions or disputes regarding Global Account services should be raised with Bridge, although Wam will assist in facilitating communication where reasonable.

12.5 Availability and Eligibility

Global Account services may be limited to certain jurisdictions, are subject to Bridge's eligibility and verification requirements, and may be modified, suspended, or discontinued by Bridge or Wam at any time. Certain transactions (for example, third-party wires or ACH above USD 4,000) may be held for review, rejected, or returned in accordance with Bridge's fraud prevention and compliance policies.

12.6 Questions

For questions about Bridge's services, terms, or privacy practices, you may contact Bridge directly at support@bridge.xyz. For questions about how Wam interacts with Bridge on your behalf, contact support@wam.money.

13. Agent Network

13.1 Authorised Agents

Wam maintains a network of Authorised Agents who provide Cash In and Cash Out services on Wam's behalf. Agents may also provide NFC Tag provisioning and event-related services.

13.2 Agent Transactions

When transacting with an Agent, you are responsible for verifying the Agent's identity and ensuring Transaction details are correct before confirming. Wam is responsible for the actions of Authorised Agents acting within the scope of their authority.

13.3 Disputes with Agents

If you have a dispute regarding a Transaction with an Authorised Agent, please contact support@wam.money. Wam will investigate and aim to resolve the matter in accordance with Section 23.

14. Fees and Charges

14.1 Fee Schedule

Fees apply to certain Transactions and services as disclosed in the Service and the fee schedule (available in-app and on our website). You agree to pay all fees and charges incurred in connection with your use of the Service.

14.2 Crypto Asset Fees

Crypto Asset transactions may incur platform fees and estimated network (gas) fees, which are disclosed to you at the time of the Transaction quote. Network fees are estimates and actual fees may vary.

14.3 Fee Changes

Wam may modify its fee schedule from time to time. We will provide at least thirty (30) days' advance notice for any increase in fees, except where changes are required by law, regulation, or card network rules, in which case we may implement changes with shorter notice.

14.4 Third-Party Fees

Your bank or card issuer may impose additional charges for Top Ups or Withdrawals. These are not Wam fees and are your responsibility.

15. Nature of E-Money and Fund Safeguarding

15.1 Not a Deposit

E-Money stored in your Account is not a bank deposit, does not earn interest, and is not covered by any deposit insurance or guarantee scheme. E-Money represents a claim against Wam as defined under the Financial Institutions Act, 2008, and is not legal tender.

15.2 Safeguarding

Customer funds received in exchange for E-Money are safeguarded in accordance with the E-Money Issuer Order, 2020, and applicable law. Customer funds are:

(a) Segregated from Wam's own funds;

(b) Held in designated safeguarding accounts at authorised financial institutions;

15.3 Redemption

You have the right to redeem E-Money at par value (1 E-Money = 1 TTD) at any time, subject to these Terms, verification requirements, and applicable law.

16. User Conduct and Acceptable Use

16.1 General Obligations

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use your Account for any of the following:

(a) Illegal, fraudulent, or deceptive activities;

(b) Transactions involving prohibited goods or services, including but not limited to illegal drugs, weapons, counterfeit goods, or unlicensed gambling;

(d) Violation of intellectual property, data privacy, or other applicable laws;

(e) Transactions on behalf of undisclosed third parties;

(f) Structuring transactions to avoid KYC, reporting, or limit requirements;

(g) Attempting to reverse-engineer, defraud, or interfere with the Service or its security systems;

(h) Creating multiple Accounts for the same individual without authorisation;

(i) Any other use that Wam reasonably believes poses a risk to you, other Users, the integrity of the Service, or our regulatory obligations.

16.2 Consequences

Wam reserves the right to suspend, restrict, or terminate your Account, reverse Transactions, and report suspicious activity to the appropriate authorities, including the Financial Intelligence Unit of Trinidad and Tobago.

16.3 Payment Instrument Ownership

(a) Cards and bank accounts must be in your name. You may only add debit cards, credit cards, and bank accounts to your Wam Account that are issued or held in your own name as verified through our identity verification (KYC) process. Adding a payment instrument belonging to another person — including family members, friends, or associates — is a violation of these Terms.

(b) Automated name verification. Wam automatically validates that the name on any card or bank account you add matches your verified identity. Payment instruments that fail this validation will be rejected.

(c) Consequences of adding third-party payment instruments. If you add a card or bank account that is not in your name: (i) the payment instrument will be immediately revoked; (ii) any charges made using a third-party card will be refunded to the original cardholder; (iii) your Account balance will be debited by the refunded amount, which may result in a negative balance representing an amount owed to Wam; (iv) your Account may be suspended or terminated; (v) the matter may be reported to law enforcement and regulatory authorities.

(d) Negative balances. Where fraudulent card charges are refunded to the original cardholder, the corresponding amount will be debited from your Account. A negative balance represents a debt owed by you to Wam and must be repaid.

16.4 Fraud Detection and Monitoring

(a) Transaction monitoring. Wam monitors Transactions for suspicious patterns, including rapid successive transactions, unusual volumes, and transactions involving multiple accounts with shared characteristics.

(b) Identity verification monitoring. Wam records and analyses data from identity verification sessions, including IP addresses, device information, document data, and biometric cross-references, to detect fraud, identity theft, and duplicate accounts.

(c) IP and device blocking. Wam may block access from specific IP addresses or devices associated with fraudulent activity.

(d) Network analysis. Wam analyses peer-to-peer transfer patterns to identify fraud rings. Accounts that receive funds from suspended accounts may be subject to investigation or suspension.

(e) Cooperation with authorities. Wam cooperates fully with law enforcement and regulatory authorities in the investigation of fraud and financial crime.

17. Intellectual Property

17.1 Wam's Intellectual Property

All intellectual property rights in the Service, including the Wam application, logos, trademarks, trade names, software, design, and content, are owned by or licensed to WamNow Technologies Limited. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms.

17.2 Restrictions

You must not:

(a) Copy, modify, distribute, or create derivative works of the Service;

(b) Reverse-engineer, decompile, or disassemble any part of the Service;

(d) Use the Service in any manner that could damage, disable, or impair the Service.

18. Suspension and Termination

18.1 Suspension or Termination by Wam

We may suspend or terminate your access to the Service and your Account:

(a) If you breach these Terms;

(b) If required by a government or regulatory authority;

(d) To prevent fraud, financial crime, or misuse;

(e) If your Account has been inactive for twelve (12) consecutive months (dormancy);

(f) If we reasonably believe your Account is being used for prohibited purposes;

(g) If you add a card or bank account that is not in your verified name (see Section 16.3);

(h) If your Account is identified as part of a fraud network (see Section 16.4);

(i) If your Account receives funds from a suspended or restricted account.

We will provide notice of suspension or termination where reasonably practicable and permitted by law. In cases involving suspected fraud, we may suspend your Account immediately without prior notice.

18.2 Effects of Fraud-Related Suspension

Where your Account is suspended due to fraud or misuse of third-party payment instruments: (a) all payment instruments will be revoked; (b) your wallet limit will be set to zero; (c) pending withdrawals may be cancelled; (d) charges made using third-party cards will be refunded to the original cardholder and your balance debited accordingly; (e) your Account data will be retained for regulatory and law enforcement purposes.

18.3 Termination by You

You may terminate your Account at any time by contacting support@wam.money or through the Service. Upon termination:

(a) Any remaining E-Money balance may be withdrawn via the methods in Section 6.3, subject to verification and applicable fees;

(b) Outstanding obligations, including fees and liabilities, survive termination;

18.4 Effect of Termination

Upon termination, your licence to use the Service immediately ceases. Sections of these Terms that by their nature should survive termination (including but not limited to Sections 14, 15, 17, 19, 20, 21, 22, 24, and 25) shall continue in effect.

19. Indemnification

You agree to indemnify, defend, and hold harmless WamNow Technologies Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

(a) Your use of or access to the Service;

(b) Your breach of these Terms;

(d) Your negligence or wilful misconduct;

(e) Any Transaction conducted through your Account;

(f) Any third-party claim arising from your actions or omissions.

This obligation survives the termination of your Account.

20. Limitation of Liability

20.1 Limitation

To the fullest extent permitted by applicable law:

(a) Wam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill;

(b) Wam's total aggregate liability for any claims arising out of or related to the Service shall not exceed the total fees paid by you to Wam in the twelve (12) months preceding the claim, or the amount of the specific Transaction giving rise to the claim, whichever is greater;

(i) Incorrect information provided by you, including incorrect wallet addresses, bank details, or recipient information;

(ii) Transactions completed before you reported unauthorised access;

(iii) Sending E-Money or Crypto Assets to the wrong person or address;

(iv) Network outages, blockchain congestion, or scheduled maintenance;

(v) Actions or omissions of third parties, including banks, card networks, blockchain networks, or Agents acting outside their authority;

(vi) Fluctuations in Crypto Asset values;

(vii) Regulatory changes affecting the availability of services;

(viii) Your failure to comply with these Terms or take reasonable steps to secure your Account.

20.2 Exclusions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

21. Force Majeure

Wam shall not be liable for any delay or failure in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to: civil unrest, labour disputes, strikes, resource shortages, equipment or system failures, fires, floods, epidemics, pandemics, natural disasters, government actions or orders, blockchain network failures, acts of terrorism, or disruption to telecommunications or internet services.

If such delay or failure continues for a period exceeding thirty (30) days, either party may terminate these Terms upon written notice to the other.

22. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy, which is available in the Service and on our website. The Privacy Policy explains:

(a) What personal data we collect and why;

(b) How we use, store, and protect your data;

(d) Your data protection rights;

(e) Data retention periods;

(f) How we share data with third parties, including KYC providers, blockchain analytics services, and regulatory authorities.

By using the Service, you acknowledge that you have read and understood our Privacy Policy.

23. Complaints, Disputes, and Error Resolution

23.1 Reporting Issues

If you believe a Transaction is unauthorised, erroneous, or wish to make a complaint, you must contact us at support@wam.money as soon as possible, and in any event within forty-eight (48) hours of discovering the issue.

23.2 Investigation

We will acknowledge your complaint promptly and investigate the matter. We aim to provide a substantive response within fifteen (15) business days. Complex cases may require up to thirty (30) business days, in which case we will notify you of the expected timeframe.

23.3 Refunds

Where an error or unauthorised Transaction is established:

(a) Refunds will be credited to your Wam Account unless otherwise agreed;

(b) Refund processing may take up to fourteen (14) business days from the date of determination;

(c) Wam is not obligated to provide a refund where the Transaction was authorised by you, resulted from your negligence, or where you failed to report the issue within the required timeframe.

23.4 Escalation

If you are not satisfied with the resolution of your complaint, you may escalate the matter to the Office of the Financial Services Ombudsman of Trinidad and Tobago or other applicable regulatory body.

24. Amendments

24.1 Right to Amend

Wam may amend these Terms at any time. We will provide at least thirty (30) days' advance notice for material changes, including increases in fees or changes that materially affect your rights or obligations.

24.2 Exceptions

Changes required by law, regulation, court order, or related to security, AML, CTF, or fraud prevention may be implemented immediately or with shorter notice.

24.3 Acceptance

Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree with an amendment, you must stop using the Service and close your Account before the amendment takes effect.

25. General Provisions

25.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other documents or policies expressly incorporated by reference, constitute the entire agreement between you and Wam regarding the use of the Service.

25.2 Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

25.3 Waiver

The failure of Wam to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

25.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Wam's prior written consent. Wam may assign its rights and obligations under these Terms without your prior consent, provided that your rights are not materially diminished.

25.5 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Wam.

25.6 Third-Party Rights

These Terms do not confer any rights on any third party, except as expressly stated (e.g., indemnification of Wam's affiliates).

26. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Trinidad and Tobago. The courts of Trinidad and Tobago shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, except where your local consumer protection laws provide you with mandatory rights that cannot be waived.

27. Contact Information

If you have any questions about these Terms or the Service, please contact us:

WamNow Technologies Limited Email: support@wam.money Website: www.wam.money

For urgent matters involving unauthorised access or security concerns, contact us immediately at support@wam.money and take steps to secure your Account.

These Terms were last updated on 10 April 2026.